Once upon a time, a manual wheelchair and its user wanted to go to the toilet at a popular garden centre. Fortunately, there was a suitably accessible toilet, which was well signposted, so the user was able to go and use the facilities satisfactorily.

However, while in the toilet, the user noticed several issues that could be problematic for other wheelchairs and their users. This highlights how an accessible toilet isn’t necessarily suitable for every wheelchair and it’s user.

A large bin was in the transfer area, consequently making it difficult, if not impossible, for a user to transfer from the wheelchair to the toilet.

If the bin were moved away, the next issue would be the potentially dangerous drop down grab rail that was insufficiently fixed to the wall, as one of the bolts was loose.


What is the purpose of an emergency pull cord?

If it’s to assist a user to call for assistance in an emergency, such as when a user falls on the floor, perhaps while transferring, is it preferable for the cord to be reached by someone on the floor and not tied around a grab rail, as it was here?



The toilet had a suitable washbasin with a good mixer tap and a soap dispenser directly above. But how does the wheelchair user dry their hands?

That’s very easy to answer.

Using wet hands, push the rims of the wheelchair to turn around to access the automatic hand drier located on the opposite wall!

Isn’t it a pity the drier, or perhaps an additional paper towel dispenser, hadn’t been located adjacent to the washbasin?


Is your accessible toilet inaccessible for some wheelchair users?